One of the most serious problems of a company is centralizing the hole information related to a client, information which usually is divided in the marketing, sales and technical support teams. If a company has a faulty system of centralizing information, then it cannot have an idea about its present stage concerning the execution of the business plan, it cannot have visibility over the sales team activity or over the efficiency of the marketing team investments, it cannot know the clients’ perception over the products or services offered and it won’t be working efficiently in a more and more competitive market.
The key of success stands in a company’s ability to use a “single voice” in communicating with clients. In order for this to be possible, it is necessary that you ensure yourselves that the information about clients are available for all employees and that they are impregnate correctly to every employee that interacts with clients.
Each and every man inside the company must know his role and responsibility in the company, which are the limits of authority, how to interact with other teams, what processes to utilize in certain situations, how to access the data about clients, how to recognize the alarm signals regarding un unsatisfied client and how to act proactively in order to eliminate the client’s dissatisfaction.
A CRM can help companies to become more efficiently through bringing the clients’ voices in all the businesses aspects and through transformation of the entire company towards a common point of view in the clients’ relationship.
Our objective is to offer you an efficient solution to identify, attract and keep clients. By utilizing this CRM, a company will be able to have a clear prevision of the sale and the teams and departments will work together, on the same set of information referring to each client separately.
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